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Related terms:
Social media, Customer relationship managementCustomer relationship management (CRM) is a broadly recognized, widely-implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, ...

Broader terms:
Recommender system, AttensityAttensity Group is a software company formed by a 2009 merger of Germany's Empolis (and Living-e AG) with Attensity Corp. founded in 2000, in Palo Alto, California. Attensity Group provides hosted, integrated and stand-alone text analytics software to parse and structure free-form text. The ...

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